Registered Insurance Brokers of Ontario (RIBO) Practice Exam

Which of the following is a requirement when filing a claim for an automobile loss?

1. Contact the adjusting agency

2. Provide only verbal notifications

3. Gather supporting documents for losses

4. Immediately visit a lawyer

The correct answer is: Gather supporting documents for losses

The requirement of gathering supporting documents for losses is critical when filing a claim for an automobile incident. This step involves compiling various forms of evidence, such as photographs of the damage, police reports, witness statements, and any medical documentation related to injuries. These documents help substantiate the claim, providing the insurance company with the necessary information to assess the extent of the loss and determine the appropriate compensation. Supporting documentation plays a vital role in the claims process, as it not only supports the legitimacy of the claim but also aids in expediting the settlement process. Without adequate documentation, a claim may face delays or denials, as the insurance provider requires clear evidence to validate the claim amount and circumstances. In contrast, contacting an adjusting agency might be part of the process, but it is not a fundamental requirement. Providing only verbal notifications is insufficient on its own, as written documentation is usually essential for record-keeping and verification purposes. Visiting a lawyer immediately is not a typical requirement for all claims and generally would depend on the complexity of the situation or if there is a legal dispute over the claim. Thus, gathering supporting documents stands out as a necessary action when filing a claim for an automobile loss.